Do you thrive in leadership roles, inspiring and guiding high-performing teams? Are you confident navigating regulatory frameworks and auditing practices, with a sharp eye for compliance? If you're also a clear communicator and natural problem-solver who enjoys tackling challenges head-on, this could be the perfect opportunity for you!
 

We’re looking for PI Technical Claims Team Leader to join our clients Personal Injury team. 

In this role you’ll supervise a team of PI Technical Claims Negotiators to ensure all claims are resolved within a reasonable time period, in accordance with Company policies and procedures. In addition to this, you’ll support delivery of the claims business plan through ensuring the team achieve their SLAs.

We’re all about people and we’re passionate about continuous improvement, so you’ll share your thoughts with the team to continually progress our methods and team knowledge.

Developing the best talent means a lot to us too. You’ll play a vital part in attracting junior colleagues and other talent into the company, supporting them on their journey.

Core skills we’re looking for to succeed in the role:

• Insurance industry experience, specifically within Personal Injury
• Previous team leadership experience
• In-depth understanding of FCA requirements, claims auditing, and performance reporting
• Excellent verbal and written communication skills with a logical, proactive approach to resolving complex issues

What’s involved:

• Ensure delivery of the Third Party business plan and PI targets
• Provide regular reports to the Head of Personal Injury Claims on the status of KPIs and SLAs
• Assist the Claims department with any queries and handle more complex claims where appropriate
• Ensure potential fraudulent claims are identified and referred as per documented procedures
• Manage, motivate and lead a group of handlers
• Conduct regular audit reviews to check the accuracy and quality of employee’s work
• Deliver coaching and feedback to the team to achieve KPIs and SLAs, and conduct regular performance reviews, including probationary reviews and annual appraisals
• Deal with all employee issues, including monitoring absence and conducting disciplinaries
• Assist the recruitment process
• Assist with the training of new recruits, or re-training of current employees when required
• Develop and manage departmental procedures specifically in relation to PI, and drive improvements in processes, procedures and systems
• Ensure all Technical Claims Negotiators are compliant with Consumer Duty principles when liaising with customers and handling claims, and ensure own personal compliance with Consumer Duty principles
• Ensure that all new claims files are reserved accurately and promptly within our reserving philosophy
• Process and authorise checks on claims files as required and in accordance with your authorities
• Work closely with other teams and departments to ensure consistency and best practice
• Ensure compliance with company and other relevant standards/regulations at all times (including Consumer Duty)
• Any other reasonable duties as required

If you would like to join a company which places a huge emphasis on valuing both their customers and employees, then please apply and send your CV to talent@exoclaims.co.uk !!