You'll be a great fit for the role if you have these skills:

• Investigative mindset: Our personal injury cases will involve gathering facts, studying legal documents, and conducting detailed investigations. Being adept at research helps build a solid claims case.
• Excellent communication: You’ll interact with clients, insurance companies, and Claimant solicitors. Effective communication is essential for conveying information clearly.
• Analytical: You’ll need to analyse complex situations, assess evidence, and make informed decisions. An analytical approach helps in evaluating complex PI claims.
• Negotiation: Negotiating settlements with insurance companies or other parties is a common aspect of personal injury work. Being a skilled negotiator is key.
• Deadline driven: Timeliness is essential in legal matters. Managing your deadlines for filing documents, responding to inquiries, and meeting requirements of a claim.

We love flexibility and hybrid working – The first 3 months will be in the office for training and support. Upon completing 3 months of service and subject to your performance hybrid working can begin at 4 days from home and 1 day a week in the office. If you prefer to be in the office more that’s good with us!

What's involved:

• Own and manage a portfolio, of Personal Injury claims submitted via the OIC/MoJ portals from receipt of medical evidence through to conclusion contacting policyholder’s, witnesses, Third Party insurers to assess and agree liability keeping our policyholders informed on progress and managing expectations as and when required.
• Effectively negotiate, as appropriate, with customers, suppliers, Unrepresented Claimants and all relevant Third-Party representatives
• Promptly identify potential fraud indicators which require referral
• Ensure that any bodily injury claims with potential large loss indicators are referred promptly
• Manage Inbound and outbound phone calls and ensure all files are reserved accurately
• Able to effectively assess basic liability decisions
• Ensure all continuous improvement ideas are raised via the Team leader or Technical Lead
• Ensure that all expressions of dissatisfaction are registered
• Carry out duties, activities and tasks as directed within the Customer and Operations pillar
• Ensure compliance with Company Policies, Values and guidelines at all times

If you would like to join a company which places a huge emphasis on valuing both their customers and employees, then please apply and send your CV to talent@exoclaims.co.uk !!