THIS ROLE IS FULLY REMOTE

We are looking to speak with Credit Hire Claims Handlers who are looking to enhance their careers and join a company with genuine expansion plans, which values both it's employees and clients.

Who you are

• Passionate about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with.
• Sense of urgency at all times. That does not mean working at all hours.
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti status quo. You don't just wish things were done differently, you act on it.
• Communicative. (we'd love to know what this means to you)

What you'll do

• Reporting to the Team Lead, you will manage your own portfolio of credit hire claims across a mix of motor accounts
• Be consistently dependable in achieving or exceeding individual goals and targets, and proactively overcoming obstacles in your claims handling
• Follow and apply best practices for claims handling across the full lifecycle, including claim intake, investigation, evaluation, settlement, and recovery
• Identify and flag trends, patterns, or process concerns within your own caseload to your Team Lead to support wider data analysis and improvement
• Ensure your handling of claims meets client and customer expectations at every stage of the claims process
• Escalate complex or high-value claims to your Team Lead in a timely and well-documented manner
• Maintain accurate and adequate reserves on all claims within your portfolio, in line with internal guidelines
• Identify and promptly report indicators of fraudulent claims activity to your Team Lead, and adhere to all legal and regulatory compliance requirements in your day-to-day handling
• Contribute positively to team culture, support colleagues where needed, and take ownership of your own professional development
• Maintain thorough and accurate claims records and documentation, and provide your Team Lead with timely updates on claim progress, emerging trends, and any concerns within your portfolio 

Qualifications

• 3+ years of experience in insurance CREDIT HIRE motor claims handling
• Hands-on experience in credit hire claims, with a working knowledge of GTA and commercial credit hire agreements
• Technical Knowledge: A solid and developing understanding of motor claims processes, including familiarity with relevant Claims Portals, Civil Procedure Rules (CPR), and multi-jurisdiction claims handling
• Awareness of industry regulations and a commitment to following compliance guidelines and internal procedures in day-to-day claims handling
• Comfortable adopting and working within claims management systems and technology, with a willingness to embrace process improvements as directed by the team lead
• Consistent demonstration of quality and accuracy in claims assessment, documentation, and decision-making, with strong attention to detail
• High standards of integrity and ethics when handling sensitive customer and claim information, with a clear sense of personal accountability

This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please apply TODAY!

Send your CV to talent@exoclaims.co.uk

PLEASE ONLY APPLY IF YOU HAVE PREVIOUS UK BASED CREDIT HIRE CLAIMS INSURANCE EXPERIENCE.