Claims Handler - Complex Recoveries

The role involves managing a full caseload of high‑volume, high‑value litigated RTA recovery cases.

 

Job Description

 

Job Purpose

Due to continued growth, we are seeking a Complex Recoveries Legal Advisor to join the team. The role involves managing a full caseload of high‑volume, high‑value litigated RTA recovery cases, delivering high‑quality claims handling and maximising recoveries within agreed timescales to support the overall success of the business.

 

Key Duties & Responsibilities 

  • Manage a full caseload of high‑value litigated recovery files using the firm’s case management system  
  • Ensure accurate and timely updates on the case management system  
  • Progress cases efficiently using appropriate communication methods  
  • Provide professional, timely legal advice to clients with regular communication and expectation management  
  • Take a commercial and practical approach to settlement negotiations and risk advice 
  • Support team performance against recovery and lifecycle targets without compromising integrity  
  • Liaise with sources, experts, third‑party insurers, and other stakeholders  
  • Perform effectively in a target‑driven environment

Experience & Knowledge 

  • Experience managing a full caseload of litigated RTA recovery or ULR claims is essential 
  • Working knowledge of liability issues, including the Road Traffic Act and Article 75 
  • Strong negotiation and communication skills 
  • Demonstrable background in customer or stakeholder‑focused environments – with a strong focus on delivering quality service to clients and the wider firm. 
  • Competence using case management systems and MS Office  
  • High attention to detail, organisation, and commitment to quality service 

 

If you would like to join a company which places a huge emphasis on valuing both their customers and employees, then please apply and send your CV to talent@exoclaims.co.uk !! 

 

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