To manage a caseload of both litigated and non-litigated personal injury claims, with a primary focus on Road Traffic Accident (RTA) matters. This includes handling complex cases that have exited the portal, typically fast track or lower-value multi-track claims. 

These cases often involve overlapping injuries, significant pre-existing conditions, stayed proceedings, and/or challenging client circumstances. The role requires progressing such claims to a satisfactory resolution, with a key emphasis on transitioning them from portal to fast track and/or multi-track stages, while maximising both damages and recoverable costs. 

Key Responsibilities

• Maintain regular and proactive communication with both lay and insurance clients throughout the lifecycle of each claim. 
• Build rapport through calls and meetings to ensure consistent service delivery and foster insurer loyalty to the firm. 
• Verify the authenticity and validity of claims by engaging with clients on complex or sensitive files. 
• Develop strong client relationships to minimise complaints and enhance the firm’s reputation. 
• Keep insurers fully informed of claim progress to mitigate potential exposure and maximise savings. 
• Ensure all heads of claim are discussed with clients from the outset and revisited throughout the claim. 
• Collect all relevant documentation from clients at the earliest opportunity. 
• Obtain medical reports and progress claims efficiently and within appropriate timeframes. 
• Discuss liability and quantum offers with relevant parties, prioritising telephone communication over written correspondence where possible. 
• Advise clients on contributory negligence issues as they arise. 
• Prioritise and manage daily incoming correspondence, addressing urgent matters promptly and handling remaining items in order of importance and productivity. 
• Drive portal claims into Fast Track and/or Multi-Track, maximising damages and recoverable costs. 
• Deliver excellent client service and secure positive outcomes. 
• Support junior or less experienced team members with client, referrer, agency, and procedural queries. 
• Collaborate with the Team Leader and/or Head of Department to take on more contentious files under supervision, expanding personal expertise. 
• Where applicable, increase the number of Multi-Track cases within the caseload to further develop professional experience. 

Experience & Knowledge

• A Solicitor or CILEX qualified experience in the personal injury field technical Fast Track claims  
• Portal experience is essential as a number of the cases referred into the team are stayed and require applications to lift or extend the stay. 
• Experience of dealing with complex claims or claims which are technical in nature 
• A proven track record of running a successful fast and/or multi track caseload within a personal injury environment 
• Excellent client care and analytical skills, to include providing written and oral advice in a clear concise manner 
• Have a good working knowledge of the CPR and/or and other relevant case law and/or legislation and progressing defences in a timely manner in accordance with the CPR. 
• The ability to liaise and build up a rapport by using effective communication with all external agencies during the life of a claim including medical agencies, investigators, barristers etc. 
• The ability to create and foster a “can do” culture to raise efficiency and productivity 
• Good IT skills with a sound working knowledge of Solcase or a similar case management system and essential MS Office knowledge 
• Excellent time management and organisational skills, with a calm and methodical approach to work, and a flexible and adaptable attitude to resolving issues

If you would like to join a company which places a huge emphasis on valuing both their customers and employees, then please apply and send your CV to talent@exoclaims.co.uk !!