Job Purpose

As a Claims Team Manager you will be working towards the vision & strategy of the Group. You will be responsible for leading and inspiring a team of Claims Advisors providing motivation, clear direction and performance assessment to aide delivery of excellent customer service, as well as controlling indemnity spend.

Key Duties and Responsibilities

• To lead and motive your team to drive positive performance through effective coaching, delivering great service to customers at all times
• To set, review and ensure achievement of individual measures, team objectives and KPI’s
• To proactively manage performance/conduct and absence issues in line with company policies and procedures, liaising with HR as necessary  
• To hold regular team meetings, engaging your team and providing clear direction and feedback
• To recognise and reward individuals and team achievements
• To identify talent and support the development of your people
• To ensure each claim is dealt with in line with client procedure and within service standards, in line with agreed authority
• To support all teams with their customer journeys, real-time management, managing productivity, adherence and service levels ensuring colleague feedback and support is given in the moment
• To conduct audits across team and others as directed ensuring adherence to authority levels
• To provide guidance and advice in respect of referrals 
• To complete appraisals and reviews of allocated staff, including monthly 1-2-1’s
• To handle complaints as allocated 
• To build great relationships with cross functional teams to ensure overall success
• To drive your own development by actively seeking development opportunities
• To ensure that change initiatives are driven and embedded within your team

If you would like to join a company which places a huge emphasis on valuing both their customers and employees, then please apply and send your CV to talent@exoclaims.co.uk !!